CUSTOMER HELP
FAQS
We might have already read your mind. See Below for common questions about MOISSAN products.
ORDERING
What size should I buy?
Choosing the right size is important to us. We offer a variety of sizing in most of our products, in order to fit your needs. If you’re unsure, we recommend contacting our team for personalized assistance. Our goal is for every customer to be completely satisfied with their purchase.
Can I cancel my order?
All sales are final. Once an order has been placed, it cannot be canceled, modified, or refunded. If a purchase is completed without applying a valid discount code, Moissan is not responsible for canceling the order or issuing a refund. Please review your order carefully before completing checkout.
What if I want to speak with someone?
Our team is here to help. If you have any questions or need assistance, please contact us and we’ll be happy to guide you through your purchase or any other questions you may have regarding our products
SHIPPING
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
We work quickly to ship your order as soon as possible. Once your order has shipped, you will receive a confirmation email with tracking information. Delivery times may vary depending on your location but you should expect your order to be processed within 1–3 business days
RETURNS & EXCHANGES
What’s the return policy?
All sales are final, regardless of whether your purchase was made online, in one of our boutiques, or through a Moissan sales advisor via WhatsApp.
We do not offer returns or refunds. Exchanges are accepted within 10 calendar days of purchase or delivery for a piece of equal or greater value.
To be eligible, the item must be in perfect, unworn condition and include its original box, certificate, accessories, and proof of purchase. Personalized, resized, engraved, or specially discounted pieces are not eligible for exchange.
What´s the exchange policy?
We offer exchanges within 10 calendar days of purchase or delivery for a piece of equal or greater value. Items must be in perfect, unworn condition and include their original box, certificate, accessories, and proof of purchase. Personalized, resized, engraved, or specially discounted pieces are not eligible for exchange. Exchanges can be arranged at participating H. Moissan boutiques.
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